Contact us

WE DREW IT is operated by NIE JIANWEI, an individual proprietor based in Japan. Contact us about the Service, products, orders, delivery and personal information.

Updated · 2026-10-21

Customer support

Email: support@wedrewit.com. Hours: Monday–Friday, 10:00–18:00 Japan time, excluding Japanese public holidays. We normally respond within 2 business days. Matters requiring confirmation with a manufacturing or delivery provider may take longer.

Business information requests

To request the seller’s business address or telephone number, email us with the subject “Business information request”. The information will be provided without delay before you make a purchase decision.

Order enquiries

For an existing order, include the order number and a clear description of the matter. For defects, incorrect goods or transit damage, attach photographs showing the issue.

Security notice

Do not send full card numbers, passwords, verification codes or access credentials from private links by email. WE DREW IT will not ask for a card PIN or SMS verification code by email.

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